FAQ

Welcome to our FAQ page! Find answers to most of your questions here. If you can't find your answer here then email us your question or use our contact us form. We will respond within 24 hrs.

Is it safe to pay with my credit card?

We ensure your Credit Card information is 100% safe and secure. All transactions are secured over 128 bit SSL encryption.

Do you accept PayPal payment?

No, we do not accept PayPal payments at the moment.

Is shipping really free?

All orders equal or more then $100 are shipped for free within the United States. 

How much is shipping if I live in Hawaii, Alaska or outside US?

Shipping to Hawaii and Alaska is free for orders equal or more then $100. International shipping is $33.99 for USPS Priority Mail International service. (Customs duties may apply). We reserve the right to reject any sale in suspicion of fraudulent activity.

Do you Combine shipping? How much extra is each item?

All items are shipped free of charge within US. 

How do I get a tracking number for my purchase?

After you have submitted your order we will process and send you an email with a confirmation. Once shipped you will receive tracking information in your email. If you don't receive an email with your tracking number please contact us with your order number and your full name for tracking purposes. We will gladly inform you of your tracking number or the status of your order. Please email orders@eliteeyewearstudio.com for order status and tracking inquiries.

I live in NY/NJ can I pick up my item?

No, due to high number of requests we are unable to have a pick up service.

Do you ship to PO Box?

Yes, we ship to PO Box.

Can you ship my item to a different address?

No, according to our company`s policy we can ship ONLY to credit card`s billing address.

How do I contact you?

We answer most questions within 24 hours so feel free to email us at info@eliteeyewearstudio.com

What is your return policy?

You may return all unused items purchased at EliteEyewearStudio within 14 calendar days of the original delivery. We will only pay the return shipping costs if it is our error. If the item is returned for any other reason you are responsible for the return shipping costs and if free shipping was taken advantage of then $10 will be deducted from your refund. You WILL be charged a restocking fee of 10%.

I still haven't received my item where is it?

If you feel that it has been substantially long since you paid and have not received your purchase please email us your order number and your full name so that we can track the package. Please keep in mind that orders to the West Coast can take a little longer to arrive and also keep in mind Holidays. We always try to get your packages out as soon as possible. Please note that items which are backordered can take up to 2 weeks to ship. If you purchase is a backordered item please be patient.

What if I forget my order number?

Your order number should be emailed to you within 24 hours of your purchase. If you erase this email and forget your order number please email us at orders@eliteeyewearstudio.com with your full name, email address and shipping address.

Do I have to pay tax?

We are a registered business in the State of New York. All sales which are shipped to NY are subject to a sales tax. This tax will automatically be added to your total.